Question 1

I cannot sign in. What now?

Accepted Answer

Use the same email you bought with — the password is the one from the welcome letter, not one you chose here. If the letter is gone, ask for a reset link on the sign-in screen; it arrives within a minute and works for seven days. If the address itself is wrong, write to support: we can see which email the purchase is on.

Question 2

How do I reset my exam date?

Accepted Answer

Settings → Personal details → Exam date. The dashboard countdown and the study plan follow it immediately.

Question 3

Where should I start?

Accepted Answer

Semester one, first lesson. The four semesters follow the order a US nursing program teaches them, and each lesson is one sitting — about fifteen minutes of reading, then a test that closes it.

Question 4

Why are some squares on the coverage map grey?

Accepted Answer

A grey square is a topic that is not published yet. The course is written and verified topic by topic, and the whole syllabus is shown so you can see its shape — squares fill in as topics clear review.

Question 5

A lesson says “No test yet”. Does it still count?

Accepted Answer

Yes. Questions are written from the traps recorded in each lesson, and a few lessons are still waiting for theirs. Until a test exists, reading the lesson through marks it done.

Question 6

A lesson covers several topics at once. Why?

Accepted Answer

Some topics are short enough to read together, and splitting them would break the reasoning that runs across them. The lesson names every topic it contains, so nothing is hidden from the coverage map.

Question 7

Where do the questions come from?

Accepted Answer

Each one is built from a trap recorded in a lesson — a misconception students actually hold. The wrong answers are real mistakes, not filler, which is why they are harder to dismiss.

Question 8

I finished a set but the score looks wrong.

Accepted Answer

A set counts a question right only when every correct option is selected and no incorrect one is. Partial credit is not given, because the exam does not give it either.

Question 9

What is the difference between Practice and Timed?

Accepted Answer

Practice has no clock and shows the reasoning right after each answer. Timed gives you a clock and no help — closest to sitting the real thing, in a block short enough to repeat daily.

Question 10

The model will not load.

Accepted Answer

The models are large and need WebGL. If the viewer stays empty, try a different browser or a desktop machine; on phones with little memory the biggest models can fail to start.

Question 11

How do the models relate to the lessons?

Accepted Answer

Every organ page lists the lessons that use it, and the labels on the model match the terms in those lessons. It is the same material, seen from the other side.

Question 12

What is X-ray?

Accepted Answer

An add-on to the app: point your phone at a person, your hand or a face, and bones, muscles and organs appear over them and follow every move. It is augmented reality — no radiation, no imaging, and not a tool for clinical decisions.

Question 13

Is X-ray included in my subscription?

Accepted Answer

No. X-ray is a separate add-on: you buy it once, with no extra subscription, and it works for as long as your Nursing Plan subscription is active. If you have not bought it yet, Atlas → X-ray shows the button to unlock it. The purchase is covered by the 30-day money-back guarantee.

Question 14

X-ray is slow the first time. Is that normal?

Accepted Answer

Yes. The first launch downloads about 40 MB of models and shows a progress screen; Wi-Fi helps. The files stay on your device, so after that it opens in seconds.

Question 15

Does my access expire?

Accepted Answer

It depends on which one you bought. The Handbook is a single payment and stays yours. The app is a subscription: the opening payment covers a trial period, and after that it renews every month until you cancel. Access lasts as long as the subscription does. Current prices and dates are on the checkout page and on your receipt.

Question 16

How do I cancel my subscription?

Accepted Answer

Cancel from the Whop receipt you were emailed at checkout — the same place the payment is managed. Cancelling stops the next charge and leaves access running to the end of the period you have already paid for. Cancel before the trial ends and the monthly renewal never starts.

Question 17

I was charged after the trial. Was that meant to happen?

Accepted Answer

The app subscription starts renewing monthly once the trial ends — that is the charge you are seeing, and the amount and date are on your Whop receipt. If you meant to stop before then, write to support with the email you paid with; the refund guarantee still applies.

Question 18

How do I change my password?

Accepted Answer

Settings → Password → “Email me a reset link”. We send a link instead of asking for the old password, so the new one never travels through the app.

Question 19

I bought the course but a section is still locked.

Accepted Answer

Access is refreshed when you sign in, so signing out and back in usually settles it. If it does not, write to support with the email you bought with — do not buy again.

Question 20

Can I change the email on my account?

Accepted Answer

Not from inside the app — the address identifies the purchase. Write to support from the current address and we will move it.

How can we help?

Browse topics

Getting started

Lessons

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Setting up your account after buying

Practice and Timed modes

The 3D model will not load

I bought the course but a section is still locked

I cannot sign in

Using X-ray

Changing your password

Setting your exam date

Where to start

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