I bought the course but a section is still locked
Access is refreshed when you sign in. If a purchase landed while you were already signed in, the app is still holding the old answer — and signing out and back in settles it.
Your access is read once per session. A purchase processed in the meantime does not reach a session that started before it, which is why a section can stay locked for someone who has genuinely paid.
Do not buy it again
A second purchase does not unlock anything faster — it creates a second payment to refund. Write to support instead, with the email you bought with.
If signing out did not help
Then the purchase is most likely on a different email. Support can see which address it sits on — send us both and we will move it.
Refreshing your access
1 / 4Sign out from the sidebar.
Sign back in with the email you bought with.
Open the section that was locked.
Still locked? Write to support — do not buy again.
Still stuck?
Write to us with what you were doing and what happened. One working day, answered by a person.