I bought the course but a section is still locked
Access is refreshed when you sign in. If a purchase landed while you were already signed in, the app is still holding the old answer — and signing out and back in settles it.
Your access is read once per session. A purchase processed in the meantime does not reach a session that started before it, which is why a section can stay locked for someone who has genuinely paid.
Do not buy it again
A second purchase does not unlock anything faster — it creates a second payment to refund. Write to support instead, with the email you bought with.
If signing out did not help
Then the purchase is most likely on a different email. Support can see which address it sits on — send us both and we will move it.
Refreshing your access
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Open Settings, scroll to the Session card and sign out.
Sign back in with the email you bought with.
Open the section that was locked.
Still locked after signing back in? Write to support with the email you bought with — do not buy the course a second time.
Still stuck?
Write to us with what you were doing and what happened. One working day, answered by a person.